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Shipping policy

Shipping Policy

Effective Date: January 14, 2025

Sections 3–7 updated October 3, 2026 (free shipping on all products and delivery times by brand). These updates apply to orders placed on or after that date and do not change the terms that applied when an earlier order was placed.

 

1. Introduction

At Health Haven ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://www.prohealthhaven.com/.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

Shipping is free on every product we sell to addresses in the contiguous United States (the lower 48 states and Washington, DC). The total shown at checkout is the total you pay for the product and standard delivery. We never add freight charges after you order.

We don't currently ship to Alaska, Hawaii, Puerto Rico or outside the United States through our website. Contact us for a quote before ordering.

4. How Your Order Ships

Your order ships directly from the manufacturer or its distributor. Large equipment ships by freight carrier with curbside delivery (to your driveway or curb). Smaller items may ship by parcel carrier to your door. The freight carrier will normally contact you to schedule delivery.

Inside delivery, stairs, white-glove service, assembly and installation are not included unless your product page or a written quote says so. Where a manufacturer offers installation (for example, $4,000 professional installation for Orivon Wellness Auris saunas), we will quote it in writing before you agree to it.

5. Delivery Times by Brand

Delivery times are counted in business days (Monday to Friday, excluding US holidays) from when your order is confirmed until it is delivered. Each product page shows its estimate.

  • Orivon Wellness Lumin infrared saunas and Frost cold plunge: 15–30 business days.
  • Orivon Wellness Auris outdoor saunas (made to order) and the Harvia heater add-on: 15–65 business days.
  • All other brands (Dynamic Fluid Fitness, Pro 6, Marpo Fitness, Jacobs Ladder, Motive Fitness, RopeFlex, Chisel Fitness, Sunny Health & Fitness, ASUNA): 7–14 business days.

If the manufacturer tells us your order will take longer than the estimate, we will contact you with the new date. If your order has not shipped yet, you can cancel it for a full refund.

6. Order Tracking

When your order ships, we will send you tracking or carrier details. For help with shipment status, contact support@prohealthhaven.com or (331) 294-8702.

7. Inspecting Your Delivery

Inspect your shipment when it arrives, before signing. If the packaging or product is visibly damaged, note it on the delivery receipt, take photos, and contact us right away. See section 8.2 and the "Damage, defects, incorrect items, and lost shipments" section of our Refund Policy for how damage is handled.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@prohealthhaven.com or (331) 294-8702.

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly at support@prohealthhaven.com or (331) 294-8702. Before the driver leaves, note any damage on the delivery receipt and take photos of the item, the packaging and the shipping label so we can review what happened and file the carrier claim. Our Refund Policy governs the available remedies, any brand-specific reporting requirements, and any return or shipping arrangements.

 

 

9. Missing Items or a Lost Shipment

If an item is missing from your delivery or you believe your shipment is lost, please contact us promptly at support@prohealthhaven.com. Include your order number and a description of what is missing, and keep any packaging and delivery information you have. Our Refund Policy governs how we resolve missing items and lost shipments, including the available remedies.

 

 

10. Returns and refunds

Change-of-mind returns, restocking fees, return freight, cancellations, damage, defects, incorrect items, lost shipments, and refund timing are governed solely by Health Haven's Refund policy:

https://www.prohealthhaven.com/policies/refund-policy

That Refund policy has a section for each brand: some brands do not accept change-of-mind returns (including Orivon Wellness, where all sales are final), Dynamic Fluid Fitness and Pro 6 accept returns only in approved special circumstances, and Marpo Fitness has a stated return window with restocking/freight terms. This Shipping Policy does not add a separate return window, restocking fee, or return-shipping rule. If wording in this Shipping Policy differs from the Refund Policy on returns, cancellations, damage, defects, incorrect or missing items, or lost shipments, the Refund Policy controls. Orders placed before a policy change keep the terms that applied when the order was placed.

For warranty claims, see the product page warranty summary and the Refund policy's warranty section. Warranty coverage is separate from returns.

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

 

 

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@prohealthhaven.com

  • Customer Service Phone: (331) 294-8702

  • Company Address:

    • Health Haven

    • 2222 West Grand River Ave, STE A

    • Okemos, MI, 48864

    • USA

Our customer service team is available Monday to Friday, 8 AM to 5 PM ET

 

 

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Health Haven!

We appreciate your business and are committed to providing you with exceptional service.