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Refund policy

Effective for new orders placed on or after September 5, 2026 at 12:01 AM EDT (America/Detroit).

This is Health Haven's customer return and refund policy; it does not state that a manufacturer designates a product as final sale.

Contact and return authorization

Email support@prohealthhaven.com or call (331) 294-8702 to start a return or report an order problem. Include your order number, product, reason for the request, and any requested photos or other supporting information.

  1. Wait for written authorization and item-specific shipping instructions before sending anything.
  2. Do not send equipment to Health Haven's business address unless that address is provided in the written instructions for your return.
  3. Follow the applicable deadline, condition, packaging, destination, and carrier instructions below.
  4. Keep the return tracking and shipping receipt. Refund review begins after an authorized return is received and inspected.

Change-of-mind returns

No change-of-mind returns

Health Haven does not accept change-of-mind returns for new orders of the following brands:

  • Sunny Health & Fitness
  • ASUNA
  • RopeFlex
  • Motive Fitness
  • Jacobs Ladder
  • Chisel Fitness

This rule does not apply to damage, defects, incorrect items, or confirmed lost shipments, which are handled separately below.

Marpo Fitness

  • An authorized change-of-mind return must be returned within 30 days of receipt.
  • Contact Health Haven for written return authorization and shipping instructions before sending the item.
  • A 5% restocking fee calculated on the purchase price of the returned item applies. Actual original outbound freight and return freight also apply and will be deducted from the refund.
  • Open or used items require prior authorization. The refund is subject to inspection for wear or damage.

Dynamic Fluid Fitness

  • An authorized change-of-mind return must be processed within 30 days of delivery.
  • Prior written approval is required. The product must be new, unused, and in its original packaging.
  • A handling/restocking charge equal to 20% of the total purchase price of each returned Dynamic Fluid Fitness product applies.
  • Actual original outbound shipping and return shipping also apply. If routing or storage charges apply, Health Haven will disclose them in writing before authorizing the return; only applicable disclosed charges will be deducted.
  • The return and refund remain subject to receipt and inspection.

Health Haven will not charge or deduct the same freight amount twice. A freight amount already paid separately by the customer will not be deducted again from the refund.

Cancellations

Email support@prohealthhaven.com as soon as possible. You may cancel an order for a full refund if it has not yet shipped. If the order has shipped, the applicable change-of-mind return terms above apply. This policy does not add a cancellation fee.

Damage, defects, incorrect items, and lost shipments

These issues are handled separately from change-of-mind returns. Contact Health Haven promptly and preserve the item, packaging, labels, and delivery evidence while instructions are provided.

  • Damaged or defective goods: Provide requested photos or videos. Health Haven will offer a replacement or a full refund, including authorized return freight.
  • Incorrect items: Health Haven will arrange the return at its expense and provide the correct product.
  • Confirmed lost shipments: If an order does not arrive within the estimated delivery time, contact Health Haven. After carrier investigation, a shipment confirmed lost will be replaced or fully refunded.

Do not purchase return shipping before receiving written instructions. Change-of-mind restrictions and buyer-remorse fees do not apply to these order problems.

Refunds

After an authorized return is received and inspected, Health Haven will notify you whether the refund is approved. Health Haven will process an approved refund to the original payment method within 14 days after receipt and inspection, less only the fee, freight, or disclosed charge that applies to that order under this policy. Your bank or payment provider may take up to 30 days after approval to post the credit.

Warranty support

A warranty claim is separate from a return. Coverage can depend on the exact model, component, use class, original-purchaser status, installation, and claim timing. See the product page for the supported model-specific warranty summary. Return eligibility does not expand or replace that warranty.

Existing orders and policy updates

The terms and rights disclosed when an existing order was placed remain applicable to that order. This update applies only to new orders placed on or after the effective date and time above and does not retroactively reduce an earlier order's cancellation, return, refund, warranty, or other rights. Any more favorable return terms shown to you before purchase will be honored for your order.

This policy does not limit rights that cannot lawfully be excluded.

Contact information

Health Haven
Titan Performance LLC
2222 West Grand River Ave, STE A
Okemos, MI 48864, USA
Email: support@prohealthhaven.com
Phone: (331) 294-8702